Tech Metrix



Overview

Tech Metrix is an application designed to show technician Efficiency, Productivity & Utilization of each technician based on their Time Clock Punches. Using cost based labor allocation Tech Metrix gives us a way to see each KPI for our techs without flagging labor. These same KPI are also available per technician per department, allowing the user to see if a tech is better suited for assembly vs disassembly.

Below is all pdf documentation on Tech Metrix for Summit 8 Users, if you require additional assitance please contact SummitCRS Support at 1-800-789-9112 or 208-947-1738.


Screen Shots

Tech Metrix Guides

Current Version: Tech Metrix 1.0.0.0
Release Notes

Frequently Asked Questions

1. How is labor allocated ?

Tech Metrix differs from the tradtional approach of flagged hours vs clocked. Instead we look at the RO's Total Labor Cost versus the Techs Labor Cost to find their percentage of the total labor cost, this percentage is our allocation %. Tech Metrix will then use the allocation % for the tech to allocate labor hours from each RO they clocked on, allowing for the calculations of Efficiency, Productivity and Utiliziation.

Once we have our Allocation % as described previously we are able to then compare the technians clocked RO labor hours vs the allocated hours. For example our tech accounts for 25% of the total Body Labor Cost giving us the allocation % of 25%, The RO has 28 total Body Labor hours, our tech would be allocated 7 as its 25% of the 28 total. Our techs punches for body labor add up to 5 hours and Tech Metrix would calulate his efficiency as 7 Allocated RO HRS divided by 5 Time Clock Hours to give us the efficiency result of 140%.

Productivity is a measure of ro hours produced versus total time clocked in for the date range. Tech Metrix delivers a Productivity percentage by taking each techs Allocated RO Hours and dividing by their Total Time Clock Hours, Including NON-RO punches. For example in a 40 hour work week my tech produced 60 RO Hours his productivity would be 150%.

Utilization is a measure of Total Time Clock Hours, including NON-RO, versus RO Time Clock Hours in the specified date range. Tech Metrix figures this by dividing Time Clock RO Hours by Total Time Clock Hours. For example in a 40 hour work week my clocked 35 RO Hours his Utilization would be 87.5%, meaning that 12.5% of this techs work week he is not working on an RO.

Click on the "*" asterisk on the top left of the grid rows, from here simply uncheck the box of any item you do not wish to be visable.

At the top right of each column header you will notice a triangle pointed down with a line coming from the tip , this is the filter icon. Simply click this icon to reveal a drop down list of available options to filter your results by. Filters can be applied to any column in TechMetrix and your existing filters will apear in the filter bar at the bottom of the Scoreboard screen.

If you do not possess this information it can be simply located by opening Summit to the login screen and clicking on the blue location: link below your Username.

Much like many of the SummitCRS product family, you can run TechMetrix from outside your shop network. You would need to set up TechMetrix using the External IP address for your Summit Server. As well as apply any necessary port forwarding or firewall settings for port 3306, assuming this is your port,a to the server from outside traffic.

1. I open the application and try to run date ranges but nothing happens ?

The Tech Metrix set up requires that we pass ip, port and database name through the shortcut. If you are not opening TechMetrix from a shortcut then it is not properly configured. Refer to the Tech Metrix guide for instruction on setting up your Tech Metrix. Should you require any assitance please contact SummitCRS support.

2. My Efficiency looks good but my Productivity and Utilization seem wrong ?

Tech Metrix is dependent on your technicians punching in and out of RO's as well as NON-RO punches such as start of shift, lunches, end of shift. If your techs are only clocking into RO's and not these NON-RO punches then the calculations will not have accurate data for Productivity and Utilization.

3. Timeout connecting to server ?

This error is indicitive of a few different things. First, you will want to check your server ip and port as they are set up in the login screen. Verifiy your IP & Port by clicking on the location link on the login screen of any functioning SummitCRS client software. Should the error still persist next would be to make sure the paint scale machine is on the same network as the rest of the shop and has necessary permissions to access the server.

1. How do I get Terminal setup ?

If you have been upgraded to SummitCRS version 8 chances are you already have Terminal as it is part of the typical upgrade process. Look in your C:/Summit/Terminal directory to locate the application. If you do not have the application contact SummitCRS Support to have one of our technicians set up the applications for you.

If you have the application but it is not configured simply open Terminal and enter the IP address and port for your Summit Server. Checking the Automatically connect box will have Terminal automatically connect to the database each time the application is started.

2. How do I install Terminal ?

Terminal is typically installed in your C:/Summit directory in the Terminal Folder. This folder holds all preferences and grid settings for the application, should you want to add Terminal to another workstation simply copy the Terminal folder and its contents into the desired workstation and open the application up.

About us

We are the support team for the Summit Collision Repair System and its family of products. We believe in our products ability to transform lives through efficiency, visibility, and process improvement. Our team is dedicated to ensuring each SummitCRS user understands the tools we provide and the most effective ways to utilize them to reach their goals.

Summit Support Contact


Houston Digital Corp.
PO BOX 190978
Boise, ID 83719
Phone: 208 947 1738
Email: support@summitcrs.com
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